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Technical help

To fully enjoy an interactive experience on our site, you may need to obtain the following free plug-ins, available on the following download sites:

 Adobe Reader for PDF documents

 Adobe Flash Player (mainly if you use version 8 or an earlier version of Internet Explorer)

If you prefer, you may go back to the site without downloading the plug-ins.

Our site is designed to support all web browsers that meet W3C-recommended standards.

The site does not display correctly on your screen? Click here.

Our site was developed with a responsive web design to automatically resize in order to fit your computer screen or mobile device.

Expérience games

Loto-Québec’s Expérience games require HTML5 or Flash technology. If you are unable to play the games, your device or browser may not support those technologies, in which case an error message will be displayed when you attempt to play.

  • HTML5 is automatically supported by most recent browsers and mobile devices. If your browser does not support HTML5 technology, you may update it or use a different browser.

    The most up-to-date versions are free and available for download now:
  • Flash is supported by most browsers, but does not work on most mobile devices. To use Flash technology, check that you have the latest version of Adobe Flash Player. Click here to download the latest version to your computer:

 Adobe Flash Player (mainly if you use version 8 or an earlier version of Internet Explorer)

Please call customer service at 1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686) (toll-free) if the problem persists.

In order for game animations on the mobile site to function in an optimal manner, iOS 8.1 or Android 5.0 is required. However, the result of the game is not affected if you are using an older operating system.