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COVID-19: Have questions about in-store lottery ticket sales?

Check out our COVID-19 FAQ.

Prize claims

Only our prize claim offices in Montreal and Quebec City are open, by appointment only, to those who have to claim a prize of $25,000 or more. You should also book an appointment with us if you won a TV participation.

Claiming your lottery prize at a casino or gaming hall is not possible right now.

 

How to claim a prize
List of claim centres

Questions?

COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.

 

If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:

Contact customer service at Loto-Québec:

By phone

1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)

By e-mail

For online games
onlinegames@lotoquebec.com

For other Loto-Québec's products
customer_service@loto-quebec.com

In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.

Claim centres

Find the nearest claim centre: Montréal | Québec | Gatineau | Trois-Rivières | La Malbaie | Mont-Tremblant | By mail

Montréal

Loto-Québec Head office

By appointment only (for prizes of $25,000 or more and TV participations)
Prize Claim Office
500 Rue Sherbrooke Ouest (see map)
Montréal, QC  H3A 3G6

Casino de Montréal

The lottery prize claim centre is temporarily closed.
1 Avenue du Casino (see map)
Montréal, QC  H3C 4W7

Québec

Loto-Québec office

By appointment only (for prizes of $25,000 or more and TV participations)
Prize Claim Office
Fleur de Lys Shopping Centre, door #6 (see map)
550 Boulevard Wilfrid-Hamel
Québec, QC  G1M 2S6

Salon de jeux de Québec

The lottery prize claim centre is temporarily closed.
Centre commercial Fleur de Lys
550 Boulevard Wilfrid-Hamel (see map)
Québec, QC  G1M 2S6

Gatineau

Casino du Lac-Leamy

The lottery prize claim centre is temporarily closed.
1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3

Trois-Rivières

Salon de jeux de Trois-Rivières 

The lottery prize claim centre is temporarily closed.
1900 Boulevard des Forges (see map)
Trois-Rivières, QC  G8Z 0A3

La Malbaie

Casino de Charlevoix

The lottery prize claim centre is temporarily closed.
183 Rue Richelieu (see map)
La Malbaie, QC  G5A 1X8

Mont-Tremblant

Casino de Mont-Tremblant

The lottery prize claim centre is temporarily closed.
300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7

By mail

To claim a prize by mail
(preferably registered mail)

Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC  H3C 4L4

See the Prize claims section for details on the steps to follow

Statutory holidays

Our offices are closed on the following dates:

Holidays 2020
New Year's Day Wednesday, January 1
Day after New Year's DayThursday, January 2
Good FridayFriday, April 10
Easter MondayMonday, April 13
National Patriots' DayMonday, May 18
Québec's National HolidayWednesday, June 24
Canada DayWednesday, July 1
Labour DayMonday, September 7
Thanksgiving DayMonday, October 12
Christmas' EveThursday, December 24
ChristmasFriday, December 25
Day after ChristmasMonday, December 28
New Year's EveThursday, December 31

NEED HELP?

Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.


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