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Prize claims

How to claim a prize
Claim centres opening hours

Before you head to your nearest claim centre, please note that:

  • You can only claim a prize of $1,000 or more on a weekday (i.e. Monday to Friday, except on statutory holidays). Hours vary by location. Check the claim centre's hours before you head over.
  • You’ll have to book an appointment to come claim a prize of $25,000 or more. To do so, please call 1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686) (toll-free).

Questions?

If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:

Contact customer service at Loto-Québec:

By phone

1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)

By e-mail

For online games
onlinegames@lotoquebec.com

For other Loto-Québec's products
customer_service@loto-quebec.com

In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.

Claim centres

Find the nearest claim centre: Montréal | Québec | Gatineau | Trois-Rivières | La Malbaie | Mont-Tremblant | By mail

Montréal

Loto-Québec Head office

Prize Claim Office
500 Rue Sherbrooke Ouest (see map)
Montréal, QC  H3A 3G6

Casino de Montréal

1 Avenue du Casino (see map)
Montréal, QC  H3C 4W7

  • Prizes of $1,000 or less: Daily from 7:00 a.m. to 11:30 p.m.
  • Prizes of more than $1,000 and less than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)
  • Prizes of more than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays). Please make an appointment by calling 1‑866‑611‑LOTO (5686). 1‑866‑611‑LOTO (5686).

Québec

Loto-Québec office

Prize Claim Office
Fleur de Lys Shopping Centre, door #6 (see map)
550 Boulevard Wilfrid-Hamel
Québec, QC  G1M 2S6

Salon de jeux de Québec

Centre commercial Fleur de Lys
550 Boulevard Wilfrid-Hamel (see map)
Québec, QC  G1M 2S6

  • Prizes of $1,000 or less: Daily from 8:30 a.m. to 11:30 p.m.
  • Prizes of more than $1,000 and less than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)
  • Prizes of more than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays). Please make an appointment by calling 1‑866‑611‑LOTO (5686). 1‑866‑611‑LOTO (5686).

Gatineau

Casino du Lac-Leamy

1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3

  • Prizes of $1,000 or less: Daily from 7:00 a.m. to 11:30 p.m.
  • Prizes of more than $1,000 and less than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)
  • Prizes of more than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays). Please make an appointment by calling 1‑866‑611‑LOTO (5686). 1‑866‑611‑LOTO (5686).

Trois-Rivières

Salon de jeux de Trois-Rivières 

1900 Boulevard des Forges (see map)
Trois-Rivières, QC  G8Z 0A3

  • Prizes of $1,000 or less: Daily from 8:30 a.m. to 11:30 p.m.
  • Prizes of more than $1,000 and less than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays)
  • Prizes of more than $25,000: Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except statutory holidays). Please make an appointment by calling 1‑866‑611‑LOTO (5686). 1‑866‑611‑LOTO (5686).

La Malbaie

Casino de Charlevoix

183 Rue Richelieu (see map)
La Malbaie, QC  G5A 1X8

  • Prizes of $1,000 or less
    • Monday to Thursday, from 12:00 a.m. to 11:00 p.m.
    • Friday, from 12:00 a.m. to 11:30 p.m.
    • Saturday, from 11:00 a.m. to 11:30 p.m.
    • Sunday, from 11:00 a.m. to 11:00 p.m.
  • Prizes of more than $1,000
  • Prizes of more than $25,000: please make an appointment by calling 1‑866‑611‑LOTO (5686). 1‑866‑611‑LOTO (5686).

Mont-Tremblant

Casino de Mont-Tremblant

300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7

From May 20 to June 23, 2019

  • Prizes of $1,000 or less 
    • Monday to Friday: noon to 11:30 p.m.
    • Saturday and Sunday: 11 a.m. to 11:30 p.m.
  • Prizes of more than $1,000
  • Prizes of more than $25,000: please make an appointment by calling 1‑866‑611‑LOTO (5686). 1‑866‑611‑LOTO (5686).

From June 24 to September 8, 2019

  • Prizes of $1,000 or less 
    • Monday to Sunday: 11 a.m. to 11:30 p.m.
  • Prizes of more than $1,000
  • Prizes of more than $25,000: please make an appointment by calling 1‑866‑611‑LOTO (5686). 1‑866‑611‑LOTO (5686).

By mail

To claim a prize by mail
(preferably registered mail)

Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC  H3C 4L4

See the Prize claims section for details on the steps to follow

Statutory holidays

Our offices are closed on the following dates:

Holidays 2019
New Year's Day Tuesday, January 1
Day after New Year's DayWednesday, January 2
Good FridayFriday, April 19
Easter MondayMonday, April 22
National Patriots' DayMonday, May 20
Québec's National HolidayMonday, June 24
Canada DayMonday, July 1
Labour DayMonday, September 2
Thanksgiving DayMonday, October 14
Christmas' EveTuesday, December 24
ChristmasWednesday, December 25
Day after ChristmasThursday, December 26
New Year's EveTuesday, December 31

NEED HELP?

Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.


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