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Prize claims

YOU'VE WON THE LOTTERY? CONGRATULATIONS!

Loto-Québec attaches the utmost importance to maintaining the public’s trust. That is why it has implemented claim procedures to ensure the integrity of its operations.

Prize claim offices

Updated January 6, 2022

Since January 6, 2022, our prize claims offices for winners, in Montréal and Québec city, have been open for claims by appointment only, for prizes of $25,000 and more.

Walk-in visits are not permitted.

  • Prizes of $600 or less can still be claimed at a retailer.
  • Prize claim for prizes up to $25,000 can be done by mail. It’s the safest and most efficient way. Currently, mail-in claims may take up to 6 weeks to process.
  • Cadeau surprise: Prize claim can be made by mail or at an authorized supplier only. See the Cadeau surprise section for more information.
  • Prizes of $25,000 or more, annuity, participation in a draw or game show: Please call our customer service team at 1-866-611-5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays) and they’ll let you know how to proceed.

Our prize claim offices at our casinos and gaming halls are closed at this time. For further information, please see the Contact Us page for details.

How and where to claim a prize
Appointment to claim a prize
You have a winning ticket?
Ticket validation
Prizes are not awarded to minors

Célébration 2022 TV participations

If you uncovered three Participation télé prizes in the instant-win portion of your ticket, you had until Wednesday, January 5, 2022, at 4:30 p.m. to claim your entry for the televised draw.

If the ticket is presented after 4:30 p.m. on January 5, 2022 and within 12 months of the draw date, you will receive a $25,000 prize in addition to the $1,000 prize.

How and where to claim a prize

Individual claim
Prize of $600 or less
At a Loto-Québec retailer It is important to first check that the retailer has the necessary cash on hand to pay your prize before having your ticket validated. Once the ticket has been validated, you may claim your prize only from that retailer or at one of Loto-Québec’s claim centres.
Prize up to $1,000
By mail* 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Keep a photocopy of the back and front of your winning ticket.

3. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Prize of more than $1,000
By mail* 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Keep a photocopy of the back and front of your winning ticket.

3. Include a duly completed claim form [PDF – 66 KB], also available from retailers.

4. Include a photocopy of a valid ID (driver’s licence, health insurance card or passport).

5. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Prizes of $25,000 or more, annuity, participation in a draw or game show
Please call us at 1 866 611 5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).
By mail* 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Keep a photocopy of the back and front of your winning ticket.

3. Include a duly completed claim form [PDF – 66 KB], also available from retailers.

4. Include a photocopy of a valid ID (driver’s licence, health insurance card or passport).

5. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Prize claim offices in Montréal and Québec cityBy appointment only.

1. Prizes can only be paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Present a valid ID (driver’s licence, health insurance card or passport).

3. Provide a duly completed claim form [PDF – 66 KB], also available from retailers. You can also fill it out in person at the claim office.
Traditional groups (share prize money between two or more persons)
Prize of $1,000 or less (payable to a member of the group)
By mail* 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number. Add the mention "as a group of X persons".

2. Keep a photocopy of the back and front of your winning ticket.

3. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Share in a prize of less than $25,000
Winning of $1,000 or less for each member of the group
By mail* 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number. Add the mention "as a group of X persons".

2. Keep a photocopy of the back and front of your winning ticket.

3. Include a duly completed group purchase agreement.

4. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Share in a prize of less than $25,000
Winning of more than $1,000 for, at least, one member of the group
By mail* 1. Prizes can only be paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number. Add the mention "as a group of X persons".

2. Keep a photocopy of the back and front of your winning ticket.

3. Include a duly completed group purchase agreement.

4. For each group member who wins more than $1,000, include a duly completed claim form [PDF – 66 KB], also available from retailers.

5. For each group member who wins more than $1,000, include a photocopy of a valid ID (driver’s licence, health insurance card or passport).

6. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Share in a prize of $25,000 or more, annuity, participation in a draw or game show
Please call us at 1 866 611 5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).
By mail* 1. Prizes can only be paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number. Add the mention "as a group of X persons".

2. Keep a photocopy of the back and front of your winning ticket.

3. Include a duly completed group purchase agreement.

4. For each group member who wins more than $1,000, include a duly completed claim form [PDF – 66 KB], also available from retailers.

5. For each group member who wins more than $1,000, include a photocopy of a valid ID (driver’s licence, health insurance card or passport).

6. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Cadeau surprise (7-1033)
Gift won in categories 1 or 2:
By mail* 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Ensure to make your gift choice in the winning category at the back of the ticket.

3. Keep a photocopy of the back and front of your winning ticket.

4. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Through an authorized supplier

From October 18, 2021 to February 13, 2022
See the suppliers list [PDF - 224 KB].

1. Prizes can only be paid on presentation of the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Ensure to make your gift choice in the winning category at the back of the ticket.
Gift won in categories 3 or 4, or the 12 gifts:
By mail* 1. Include the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Ensure to make your gift choice in the winning category at the back of the ticket.

3. Keep a photocopy of the back and front of your winning ticket.

4. Include a duly completed claim form [PDF – 66 KB], also available from retailers.

5. Include a photocopy of a valid ID (driver’s licence, health insurance card or passport).

6. Mail everything, preferably by registered mail, to:

Loto-Québec
P.O. Box 7777, Stn. Centre-ville
Montréal, QC  H3C 4L4
Cadeau surprise gift list (7-1033)
You can take a look at the list of gifts offered [PDF - 5.4 MB] with the 7-1033 edition of Cadeau Surprise (in French only).

*The claimant assumes all risks related to sending tickets by mail (loss, delays, etc.) and recognizes that doing so may delay prize payout, if applicable.

Ticket purchased online
For lotteries purchased online, the prize amount(s) will be deposited directly to the winner’s Espacejeux account if the total cash amount of the prize won with a single ticket is less than $25,000.

For cash prizes worth $25,000 or more, merchandise prizes and "annuity" type prizes, a customer service agent will directly contact the winner to explain the terms for claiming the prize. Such prizes must be claimed in person by the winner at one of Loto-Québec’s offices in compliance with the provisions indicated in Specific Online Gaming Conditions of Use.

Prize-claim appointments

To make an appointment, please call our customer service team at 1-866-611-5686 (Monday to Friday between 8:30 a.m. and 4:30 p.m.).

You have a winning ticket?

The first thing to do: Sign your ticket!

All lawful holders of lottery tickets purchased from a retailer must sign their ticket prior to validation.

When you sign it upon purchase, you make it easier to prove that you are the owner of the ticket and you protect your interests in case of loss. When a winning ticket is presented to Loto-Québec, the prize is only paid out to the lawful holder of the ticket. The name originally appearing on the ticket is taken into account.

Do not scratch anything out or make other unnecessary marks on your ticket, as these may generate additional verifications and therefore extend prize claim processing time.
 

Signing a group ticket

Tickets purchased by a group must be signed by each of the participants or by the person who is responsible for the group prior to validation. The group representative must write the words "as a group of X persons" next to his/her name and include a group agreement.

A ticket purchased with Formule groupe allows its owner to validate and independently claim any prize associated with it. Each Formule groupe group member must therefore sign his/her own ticket.

Confirming prizes

A winning ticket must be confirmed by means of its control number, failing which no prize will be payable. Therefore, in order to claim a prize, you must always present your ticket.

A ticket that is illegible, mutilated, changed, altered, improperly cut, not clearly printed, incomplete, or which is erroneously printed or otherwise defective, will be deemed invalid unless Loto-Québec ascertains, by means of the control number, that the ticket does in fact entitle its bearer to the prize being claimed.

Claim deadline and other information

A person may be required to provide proof that he/she has legal capacity of receiving a prize before the latter is remitted.

The claim period is 1 year from the draw date printed on the ticket or, for scratch tickets, one year from the product launch date.

In the event the lawful holder of a winning ticket dies, the prize will be paid out to the estate upon presentation of supporting documents.

Claiming a prize for a group

Follow the instructions indicated in the table below for Traditional groups. Cheques will be made out to the name of each lawful holder and remitted in person. Members of the group who are not present to claim their prize in person will receive a cheque by mail.

With Formule groupe, the claim process is the same as for an individual ticket, as each member of the group holds a valid ticket indicating the number of shares he/she purchased. He/she may, therefore, validate his/her ticket and claim his/her share of the prize when convenient, independently of other group members.

Claiming a prize for another person

Follow the instructions according to the type of prize won (see the tables below).

The cheque will be made out and mailed to the lawful holder of the ticket.

Ticket purchased in another province

To claim a prize with a winning ticket purchased in another province, follow the instructions indicated on the back of the ticket or ask for information from the lottery corporation concerned.

Ticket claimant from another country

A visitor from abroad who purchases a lottery ticket in Canada and wins a cash prize must obtain information on tax laws in effect in his/her country.

Loto-Québec will not mail a cheque outside the country.

Quick Play games

If you wish to receive your winnings from a Quick Play game before the draw of the date indicated on the initial ticket, sign that ticket, give it to the retailer who will pay out your prize and will return the initial ticket to you, as well as a replacement ticket valid for the same draw. The replacement ticket will also indicate that the Quick Play game winnings have been paid out. Be sure to keep the replacement ticket, as it will enable you to claim any prize that may result from the draw.

Ticket validation

When validating your ticket at a Loto-Québec retailer

  1. Listen for the musical tones.
    Listen carefully when you validate your ticket. If you’ve won a prize, the terminal will play particular musical notes. Pay attention because this gives you an auditory signal that you have a winning ticket.
  • The following musical notes indicate that the amount you’ve won is payable by the retailer ($600 or less).

  • The following musical notes indicate that the prize you’ve won is not payable by the retailer (either in goods or an amount of more than $600) and that you must fill out a prize claim form [PDF format – 92 KB], which is also available from retailers, to claim your prize at one of Loto-Québec’s offices or by mail.

  • The following musical notes mean that the retailer must immediately give you one or several free tickets.

  1. Watch the terminal’s consumer display screen.
    When you validate your ticket, the consumer display screen should be visible at all times. It will tell you if your ticket is a winner and how much you’ve won.

  2. Ask for your ticket and the matching validation slip.
    As soon as your ticket has been validated, the retailer must return your ticket and the matching validation slip printed from the terminal. Make sure the control number on your ticket corresponds to the one on the validation slip.

Prizes are not awarded to minors

It is illegal to sell lottery tickets to minors, and Loto-Québec’s policy is to refrain from awarding prizes to people who are under 18 years of age.

Any and all prizes won by a minor must be paid to the minor’s guardian. Loto-Québec reserves the right to suspend payment until proof of legal guardianship is received. In such a case, the Corporation will withhold the prize until such time as a legal guardian is named.

The above rules apply even if a ticket is signed by both a minor and an adult. The portion of the prize won by the adult will be paid out, whereas the minor’s portion will be withheld.