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Claiming a Prize 

Congratulations, you’ve won! Now what?

 

    1. Sign your ticket

Sign your name on the front of the ticket and fill out the back of your ticket. This proves that you’re the rightful owner of the ticket and protects you against loss or theft.

If you bought the ticket as a group, all group members or the group trustee must sign it. The trustee must write their name on the ticket and “In a group of X people.”
 

    2. Where and how to claim your prize#

How you can claim your prize depends on what you’ve won. Choose the prize claim type to find out how to claim your prize:

 

 

If you’re the sole winner
of the prize:

FILE AN INDIVIDUAL CLAIM

 

If the prize must be shared with one or more people:

FILE A GROUP CLAIM

 

Have you won
a gift?

CLAIM A GIFT

Claiming a prize online#


You can now claim cash prizes between $600.01 and $24,999.99 online. It’s quick and easy, and you don’t have to leave the comfort of your home!

For more information:

Check your ticket using the online ticket checker or Lotteries app to determine if your prize can be claimed online. If you can claim your prize online, you’ll see a blue box inviting you to start the prize claim process.

You cannot file a group claim online (except if it’s a Formule groupe or Formule super groupe ticket).

When you claim your prize online, keep your original ticket for 12 months after the prize has been paid out.


🛈 Important

No matter your ticket type, make sure to:

  • Sign your ticket (on the front),
  • Fill out the back (first and last names, address and phone number), and
  • Provide clear photos of the entire original ticket.
Photo of the ticket

The original ticket's four corners must appear on the photo, and it's content must be legible (see examples below).

This will let us send your prize to you as soon as possible.

Front

A lottery ticket on the front

Back

The back of a lottery ticket

Control number
(on the front of the ticket)

Control number on the front of a lottery ticket

You cannot file a group claim online (except if it’s a Formule groupe or Formule super groupe ticket).

When you claim your prize online, keep your original ticket for 12 months after the prize has been paid out.

Filing an Individual Claim #

At a retail location 

For prizes of $600 or less, you can claim your prize at any Loto-Québec retail location.  

Tip: Always check with the retailer if they have enough funds to pay the prize before you have them validate your ticket. Once they validate the ticket, they’re the one who must pay out the prize. 

Online 

1. Go to the online ticket checker page and enter the control number on your ticket, or check your ticket via the Lotteries app.

2. If you can claim your prize online, you’ll see a blue box inviting you to start the prize claim process. 

Click on the “Claim Your Prize” button and follow the steps to claim your prize. It’s as simple as that! 

 

By mail* 

Tip: Before you send in your prize claim, photocopy or take photos of the front and back of your ticket. 

  1. Make sure your ticket is filled out: 
    • You’ve signed your name on the front of the ticket. 
    • You’ve filled out the back of your ticket (with your full name, address and phone number). 

  2. Mail us your original winning ticket (preferably) by registered mail to: 
    Loto-Québec 
    P.O. Box 7777, Centre-Ville Station 
    Montréal, Québec H3C 4L4 

  

At a Loto-Québec prize claim office 

Some prize claim offices are currently open by appointment only. Check the list of prize claim offices to find out the address and opening hours of the prize claim office before you go.  

Bring your original winning ticket and make sure it’s filled out: 

  • You’ve signed your name on the front of the ticket.
  • You’ve filled out the back of your ticket (with your full name, address and phone number).

Online 
  1. Go to the online ticket checker page and enter the control number on your ticket, or check your ticket via the Lotteries app. 
  2. If you can claim your prize online, you’ll see a blue box inviting you to start the prize claim process. 

Click on the “Claim Your Prize” button and follow the steps to claim your prize. It’s as simple as that! 

 

By mail* 

Tip: Before you submit your claim, photocopy or take photos of the front and back of your ticket. 

  1. Make sure your ticket is filled out: 
    • You’ve signed your name on the front of the ticket.
    • You’ve filled out the back of your ticket (with your full name, address and phone number).
  2. Print and fill out the Lottery Prize Claim Form [PDF - 112 KB]. This form is also available at retail locations.
  3. Include a legible photo or photocopy (front and back) of one piece of valid government-issued photo ID (driver’s licence, health insurance card or passport). 
  4. Mail us your original winning ticket, the Lottery Prize Claim Form and the photocopy of your ID (preferably) by registered mail to: 
    Loto-Québec 
    P.O. Box 7777, Centre-Ville Station 
    Montréal, Québec H3C 4L4 

  

At a Loto-Québec prize claim office 

Some prize claim offices are currently open by appointment only. Check the list of prize claim offices to find out the address and opening hours of the prize claim office before you go.  

Bring your original winning ticket and make sure it’s filled out: 

  • You’ve signed your name on the front of the ticket.
  • You’ve filled out the back of your ticket (with your full name, address and phone number).

By appointment only: Call 1-866-611-5686 anytime Monday to Friday between 8:30 a.m. and 4:30 p.m. (except on statutory holidays) to make an appointment. 

Filing a Group Claim #

Shared prizes under $2,000 are paid to the group trustee, who then distributes the shares to each group member. 
 

By mail* 

Tip: Before you send in your prize claim, photocopy or take photos of the front and back of your ticket. 

  1. Make sure your ticket is filled out:
    • You’ve signed your name on the front of the ticket.
    • You’ve filled out the back of your ticket (with your full name, address and phone number).
    • “Group of X people” is written on the back.
  2. Mail us your original winning ticket (preferably) by registered mail to: 
    Loto-Québec 
    P.O. Box 7777, Centre-Ville Station 
    Montréal, Québec H3C 4L4

 

At a Loto-Québec prize claim office 

Some prize claim offices are currently open by appointment only. Check the list of prize claim offices to find out the address and opening hours of the prize claim office before you go.  

Only you, as the group trustee, need to present yourself with the original winning ticket filled out: 

  • You’ve signed your name on the front of the ticket.
  • You’ve filled out the back of your ticket (with your full name, address and phone number).
  • “Group of X people” is written on the back.

Shared prizes of $2,000 or more are paid to each group member individually. 
 

By mail* 

Tip: Before you send in your prize claim, photocopy or take photos of the front and back of your ticket. 

If each group member has won less than $2,000:

  1. Make sure your ticket is filled out:
    • You’ve signed your name on the front of the ticket.
    • You’ve filled out the back of your ticket (with your full name, address and phone number).
    • “Group of X people” is written on the back.
  2. Include the Group Play Agreement.

If at least one member of the group has won $2,000 or more, you must also provide the following for each member:

  1. The Lottery Prize Claim Form [PDF - 112 KB] filled out. This form is also available at retail locations.
  2. A legible photo or photocopy (front and back) of one piece of valid government-issued photo ID (driver’s licence, health insurance card or passport).

Mail the original winning ticket, group play agreement and, if applicable, all prize claim forms and copies of members’ IDs (preferably) by registered mail to: 

Loto-Québec 
P.O. Box 7777, Centre-Ville Station 
Montréal, Québec H3C 4L4 

By appointment only: Call 1-866-611-5686 anytime Monday to Friday between 8:30 a.m. and 4:30 p.m. (except on statutory holidays) to make an appointment. 

Claiming a Gift #

Online 

You can claim your gift online and have it delivered to your address of choice. To claim your gift online: 

1. Go to the online ticket checker page and enter the control number on your ticket, or check your ticket via the Lotteries app. 

2. If you can claim your prize online, you’ll see a blue box inviting you to start the prize claim process. 

Click on the “Claim My Prize” button in the text box and follow the steps to claim your prize. It’s as simple as that! 

If you need more information, watch our video tutorial on YouTube or browse our FAQ on claiming gifts online [PDF - 167 KB].

 

By mail* 

Tip: Before you send in your prize claim, photocopy or take photos of the front and back of your ticket. 

  1. Make sure your ticket is filled out: 
    • You’ve signed your name on the front of the ticket.
    • You’ve filled out the back of your ticket (with your full name, address and phone number).
  2. Check the gift you want in the Gift Choices section on the back of the ticket.
  3. Mail us your original winning ticket (preferably) by registered mail to: 
    Loto-Québec 
    P.O. Box 7777, Centre-Ville Station 
    Montréal, Québec H3C 4L4

By mail* 

Tip: Before you send in your prize claim, photocopy or take photos of the front and back of your ticket. 

  1. Make sure your ticket is filled out: 
    • You’ve signed your name on the front of the ticket.
    • You’ve filled out the back of your ticket (with your full name, address and phone number).
  2. Check the gift you want in the Gift Choices section on the back of the ticket (skip this step if you won all the gifts).
  3. Print and fill out the Lottery Prize Claim Form [PDF - 112 KB]. This form is also available at retail locations.
  4. Include a legible photo or photocopy (front and back) of one piece of valid government-issued photo ID (driver’s licence, health insurance card or passport).
  5. Mail us your original winning ticket, the Lottery Prize Claim Form and a copy of your ID (preferably) by registered mail to: 
    Loto-Québec 
    P.O. Box 7777, Centre-Ville Station 
    Montréal, Québec H3C 4L4

Our Prize Claim Offices#

Some prize claim offices are currently open by appointment only. Check the prize claim office’s procedures before you go. 

 

Loto-Québec head office


By appointment only: Please call the customer service team at 1-866-611-5686 (anytime Monday to Friday between 8:30 a.m. and 4:30 p.m.) to make an appointment.

500 Rue Sherbrooke Ouest
Montréal, Québec  H3A 3G6
(see map)

Access to our prize claim offices for winners with impaired mobility: 
 

  • Avenue Président-Kennedy entrance (south side of the building):
    • Passenger drop-off for specialized transit
  • Underground parking
     
    • Accessible parking spaces are located on level SS2. A disabled parking permit is required to park there.
    • The accessible parking spaces are available on a first come first serve basis.

Casino de Montréal

By appointment only: To find out how to claim a prize, visit the Casino de Montréal website.

1 Avenue du Casino
Montréal, Québec  H3C 4W7
(see map)

Accessible to disabled people and those with reduced mobility

Salon de jeux de Québec

No appointment required: To find out how to claim a prize, visit the Salon de jeux de Québec website.

Méga Centre Beauport
847 Rue Clemenceau
Québec, Québec G1C 2K6
(see map)

Accessible to disabled people and those with reduced mobility

Casino du Lac-Leamy

By appointment only: To find out how to claim a prize, visite the Casino du Lac Leamy website.

1 Boulevard du Casino
Gatineau, Québec J8Y 6W3
(see map)

Accessible to disabled people and those with reduced mobility

Salon de jeux de Trois-Rivières 

No appointment required: To find out how to claim a prize, visit the Salon de jeux de Trois-Rivières website.

1900 Boulevard des Forges
Trois-Rivières, Québec  G8Z 0A3
(see map)

Accessible to disabled people and those with reduced mobility

Casino de Charlevoix

No appointment required: To find out how to claim a prize, visit the Casino de Charlevoix website.

183 Rue Richelieu
La Malbaie, Québec G5A 1X8
(see map)

Accessible to disabled people and those with reduced mobility

Casino de Mont-Tremblant

By appointment only:
To find out how to claim a prize, visit the Casino de Mont-Tremblant website.

300 Chemin des Pléiades
Mont-Tremblant (Québec) J8E 0A7
(see map)

Accessible to disabled people and those with reduced mobility

More Information

The rightful owner of a lottery ticket purchased at a retail location must sign the ticket before getting it validated.

By signing your ticket, you prove that you’re the rightful owner. This protects you against loss or theft. When a winning ticket is submitted to Loto-Québec, the prize is always paid to the rightful ticket owner. The name initially written on the ticket will be taken into account.

Try to keep your ticket devoid of any cross-outs or marks, as this could lead to further checks at the prize claim stage.

Signing a ticket purchased as a group

To be validated, tickets purchased as a group must be signed by all group members and the group trustee. The group trustee must write their name and “In a group of X people” on the ticket and provide the Group Play Agreement.

Formule groupe

A ticket purchased with Formule groupe allows its owner to validate and independently claim any associated prize. Each Formule groupe group member must, therefore, sign their own ticket.

A winning ticket must be validated via the control number on the ticket; otherwise, no prize can be paid out. As such, you must always show your ticket to claim your prize.

An illegible, mutilated, altered, counterfeit, improperly cut, improperly printed, incomplete, erroneously produced or otherwise defective ticket is void unless Loto Québec can determine through the control number that the ticket won the claimed prize.

For draw-based lottery games, the prize claim deadline is one year from the draw date shown on the ticket. For scratch tickets, please refer to the Prize Claim Deadlines Table.

The law prohibits the sale of lottery products to minors, and Loto-Québec’s policy is not to award prizes to anyone under 18. Anyone claiming a prize may be asked for proof of age before receiving their prize.

Any prize won by a minor must be paid to the minor’s guardian. Loto-Québec reserves the right to suspend payment of the prize until proof of legal guardianship has been provided. In such a case, Loto-Québec will withhold the prize until the name of the legal guardian is provided.

The above rules apply even if a minor and adult sign a ticket. The portion of the prize won by the adult will be paid, whereas the minor’s portion will be withheld.

For group-play tickets (i.e., Formule groupe and Formule super groupe tickets), the prize claim process is the same as with an individual ticket, as each group member holds a valid ticket indicating the number of shares they purchased. As such, they may have their ticket validated and claim their share of the prize independently of other group members.

Group-play ticket holders may claim cash prizes between $600.01 and $24,999.99 online.

To claim a prize won with a ticket purchased in another province, follow the instructions on the back of the ticket or contact the concerned lottery corporation.

For legal reasons, we can only mail prizes to Canadian addresses. If you live outside Canada, please call us at 1-866-611-5686 or email us at service_clientele@loto-quebec.com.

If you’d like to receive your quick-play game winnings before the draw date indicated on the original ticket, sign the ticket and bring it to a retailer. They will pay you and give you back your original ticket and a replacement ticket valid for the same draw. The replacement ticket will state that you were paid your quick-play game winnings. Be sure to keep the replacement ticket. If you win a prize in the draw, you’ll need this ticket to claim that prize.

*Prize claimants assume all risks associated with sending in their tickets by mail (loss, delay, etc.) and acknowledge that, in such cases, processing their prize payment could be delayed.