Our prize claim offices in Montréal and Quebec City are currently open, by appointment only, to all holders of winning tickets of $25,000 or more..
Prizes of $25,000 or more, annuity, participation in a draw or game show: Please call our customer service team at 1-866-611-5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays) and they’ll let you know how to proceed.
For other prizes, see the Prize claims section for details on the steps to follow.
Our prize claim offices at our casinos and gaming halls are closed at this time. Please see the following list of claim offices for details.
COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
For online games
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
For other Loto-Québec's products
Salon de jeux de Québec
The prize claim center is temporarily closed.
Mega Centre Beauport (see map)
847 Rue Clemenceau
Quebec City, QC G1C 2K6
Our offices are closed on the following dates:
|New Year's Day||Monday, January 3|
|Day after New Year's Day||Tuesday, January 4|
|Good Friday||Friday, April 15|
|Easter Monday||Monday, April 18|
|National Patriots' Day||Monday, May 23|
|Québec's National Holiday||Friday, June 24|
|Canada Day||Friday, July 1|
|Labour Day||Monday, September 5|
|Thanksgiving Day||Monday, October 10|
|Christmas' Eve||Friday, December 23|
|Christmas||Monday, December 26|
|Day after Christmas||Tuesday, December 27|
|New Year's Eve||Friday, December 30|
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.